Account Deletion

Account Deletion – Journya Mobile App (journya.com)

1. Overview

If you wish to permanently delete your Journya account, you are in the right place.
This page explains how to delete your account and what happens to your data afterward.
Deleting your account will remove your profile, journal entries, mood data, and all associated information from our systems.
Once the deletion process is completed, this data cannot be recovered.

2. Who We Are

Company Name: Innopulse Consulting GmbH
App Name: Journya (journya.com)
Address: Gotthardstrasse 30, 6300 Zug, Switzerland
Email: pr*****@*****ya.com
Phone: +41 79 508 28 06
Commercial Register No.: CH-170.4.021.748-3
UID / VAT: CHE-219.727.921

3. How to Delete Your Account

You can request deletion in one of the following ways:

Option 1 – Delete Directly in the App (Recommended)

  1. Open the Journya App

  2. Navigate to Settings → Account → Delete Account

  3. Confirm using your password or biometric authentication

  4. You will receive a confirmation email once deletion is complete

Option 2 – Request via Email

  1. Send an email to pr*****@*****ya.com

  2. Use the subject line: “Account Deletion Request”

  3. Include your registered email address and (optional) reason for deletion

  4. You will receive confirmation once your data has been erased

Option 3 – Request via This Page

Fill out the form below (if enabled) to initiate a deletion request.
You will receive an email confirmation once your identity is verified.

4. Verification and Processing Time

For your protection, deletion requests are verified through your registered email address.
Once verified, your account and all associated data are permanently deleted within 30 days.
During this period, your account is deactivated and inaccessible.

5. What Data Will Be Deleted

When your deletion request is processed, the following data is permanently removed:

  • Personal profile information (name, email, profile image, etc.)

  • Journal entries, notes, photos, documents, and voice recordings

  • Mood data, tags, and analytics

  • App settings and preferences

  • Subscription information and reminders

Exceptions:

  • Financial records related to payments or invoices may be retained for up to 10 years to comply with Swiss tax and accounting laws (Art. 958f OR).

  • Encrypted backup data will be overwritten during the next scheduled rotation cycle (within 90 days).

6. Third-Party Services

If you have connected Journya with other platforms (e.g., Google Drive, Dropbox, Apple Calendar), you must also revoke access in those platforms manually.
Journya cannot directly delete content stored on third-party services.

7. Backup and System Logs

We maintain secure encrypted backups for operational reliability. Deleted user data is purged from backups automatically within 90 days.
Technical logs are anonymized before long-term storage.

8. Cancelling a Deletion Request

If you change your mind, you can cancel a deletion request within 7 days by emailing pr*****@*****ya.com with the subject line “Cancel Deletion”.
After this period, recovery is no longer technically possible.

9. Contact

For questions, confirmation, or data protection inquiries:

Innopulse Consulting GmbH
Gotthardstrasse 30, 6300 Zug, Switzerland
📧 pr*****@*****ya.com
📞 +41 79 508 28 06

10. Updates

We may occasionally update this Account Deletion Policy to reflect new features or legal requirements.
The most recent version is always available on this page.